Universal Return Portal
Returning an item is simple and convenient.
You can return any Happy Homewares order using our returns portal, even if you purchased through Amazon, eBay, Debenhams, B&Q, or any other marketplace. (Please note: Wayfair Orders cannot be returned via this portal and should be returned directly to Wayfair)
All returns are handled by Royal Mail, and you have two options:
- Drop-off – Take your parcel to any Royal Mail Post Office.
- Home collection – Once you have submitted the return form and printed your label, you can book a collection with Royal Mail. Simply visit Royal Mail Collection Service and enter the returns tracking number (the barcode shown on your generated label).
To begin, enter your details below. When the form is complete, you’ll be able to download and print your Royal Mail returns label.
We’re here to resolve any issues with your item as quickly as possible. If your product is damaged, defective, or missing parts, please follow these steps to help us assist you effectively:
1. Photos of the Issue: If the item is physically damaged or defective, please send us clear photos that show the issue. These images help us understand the problem and speed up the resolution process.
2. Video for Electrical Issues: If the item is electrically faulty, and if it’s possible, please send a short video showing the issue in action. This helps us identify the fault more accurately.
3. Description of the Issue: Briefly describe the problem, including any details about when and how it was noticed.
4. Order Details: Make sure to include your order number and contact information in your message, so we can review your order quickly.
Once we receive this information, we’ll work to resolve your issue with either a replacement, part, or full item as needed. Thank you for helping us make this process as smooth as possible!
1. Photos of the Issue: If the item is physically damaged or defective, please send us clear photos that show the issue. These images help us understand the problem and speed up the resolution process.
2. Video for Electrical Issues: If the item is electrically faulty, and if it’s possible, please send a short video showing the issue in action. This helps us identify the fault more accurately.
3. Description of the Issue: Briefly describe the problem, including any details about when and how it was noticed.
4. Order Details: Make sure to include your order number and contact information in your message, so we can review your order quickly.
Once we receive this information, we’ll work to resolve your issue with either a replacement, part, or full item as needed. Thank you for helping us make this process as smooth as possible!
