Faulty, Defective & Damaged Orders
We’re here to resolve any issues with your item as quickly as possible. If your product is damaged, defective, or missing parts, please follow these steps to help us assist you effectively:
1. Photos of the Issue: If the item is physically damaged or defective, please send us clear photos that show the issue. These images help us understand the problem and speed up the resolution process.
2. Video for Electrical Issues: If the item is electrically faulty, and if it’s possible, please send a short video showing the issue in action. This helps us identify the fault more accurately.
3. Description of the Issue: Briefly describe the problem, including any details about when and how it was noticed.
4. Order Details: Make sure to include your order number and contact information in your message, so we can review your order quickly.
Once we receive this information, we’ll work to resolve your issue with either a replacement, part, or full item as needed. Thank you for helping us make this process as smooth as possible!
1. Photos of the Issue: If the item is physically damaged or defective, please send us clear photos that show the issue. These images help us understand the problem and speed up the resolution process.
2. Video for Electrical Issues: If the item is electrically faulty, and if it’s possible, please send a short video showing the issue in action. This helps us identify the fault more accurately.
3. Description of the Issue: Briefly describe the problem, including any details about when and how it was noticed.
4. Order Details: Make sure to include your order number and contact information in your message, so we can review your order quickly.
Once we receive this information, we’ll work to resolve your issue with either a replacement, part, or full item as needed. Thank you for helping us make this process as smooth as possible!
