Return/Refund Policy

We hope you're happy with your Happy Homewares order. However, if you're unhappy for any reason, here's what to do.

Changed your mind?

If your order is not as you thought it would be or you simply do not like it when it arrives, you have a returns period in which you are entitled to a refund (Timescale depends on the category of your product - See table below). When returning goods to us, all we ask is that you send them back in the original condition and in its original box. Damaged or used goods might not qualify for a full refund due to loss of value. Customers have a duty of care whilst the item(s) are in their possession. All orders must be checked on delivery for any damages / defects. You have up to 7 days from the delivery date to notify us of any damages. If any damages are reported outside of the 7 day period, you will need to pay for replacement parts / products. If you have severely damaged the goods, box, packaging or contents you may be charged up to the total value of the product price.

Products must not have been installed or modified in any way and we have the right to refuse refunds if they do not meet the above criteria. Goods are refunded within 14 days of cancellation. The outward delivery charge will be refunded for unwanted goods in accordance with The Distance Selling Regulations 2000.

Returns Period
Lighting 30 days from delivery date.
Technology 30 days from delivery date.
Jewellery 30 days from delivery date.
Home 30 days from delivery date.
Gadgets 30 days from delivery date.
Giftware 30 days from delivery date.
Personalised Products No returns on personalised gifts*

*If you purchase a product which is made to your specification or is a personalised product then this will be non-returnable unless the item is faulty or not as described. Personalised products that are made to order can differ slightly to what is pictured on the website.

How to return your order to us.

We offer free My Hermes returns on all Happy Homewares orders.

Before returning any goods to us please contact our customer care department by emailing so we can issue you with a Returns Authorisation Form and generate your returns label. Place the Returns Authorisation Form issued into your parcel. Enclosing the Returns Authorisation Form is not obligatory within the framework of the statutory right to cancel however this will help us to process your return more quickly.

Our returns courier is My Hermes.

You can use their ParcelShops to return your order.

A myHermes ParcelShop is an ideal way to drop-off your parcels if you can’t be at home or you don’t have a safe place to leave your parcel for a courier collection. You can drop-off your parcel on the school run, picking up the shopping or on your commute to work. With over 4,500 nationwide ParcelShops, open from early until late, 7 days a week, it has never been easier to send a parcel.

Once you have dropped-off your parcel at one of their 4,500 stores, you can track your parcel online to its destination.

To find your local parcel shop, just follow this link and enter your postcode

Please note, you must obtain a returns label before taking your parcel into a ParcelShop.

All returns will be processed and completed within 14 days.

Christmas Returns

We will gladly return any unwanted Christmas presents up until January 14th on all orders made on or after November 1st. All returns must have the original packaging, proof of purchase and be unused.

None of the above affects your statutory rights. We wish all of our customers a very happy Christmas!

What do I do if I have a faulty item?

Please contact our customer service team by emailing and include your order details. If for some reason there are issues with your order on delivery and you are not willing to accept it, you can reject it on delivery.

Where only part of your product is damaged we will try to send out a replacement for the part that is faulty to avoid further inconvenience. In the event that a part cannot be sent, the whole item may need to be replaced. If either party breaches this agreement, neither party will be responsible for any losses that the other suffers as a result, including those losses which are foreseeable such as electrician's fees, testing costs and loss of earnings etc.

Happy Homewares Registered office: Unit G3 Fleets Corner Business Park, Fleets Corner, Poole, Dorset, BH17 0AE

Company registration number: 11320058. VAT no: 293590470